top of page

Cancellation/ Refund policy

Check : 
Terms of use
Privacy policy

​

Thank you for using food by eatoes. We strive to provide you with the best possible service and experience. Please read this policy carefully to understand our cancellation and refund procedures for orders placed on our platform.

Order Cancellation:

  1. Before Confirmation:

    • Once you make the payment, the order can not be canceled nor refunded.

    • In case or emergency, only if food by eatoes team confirms to refund the order, then only it is possible.

Refund Policy:

  1. Quality and Service Issues:

    • In the event that you receive an order with items that do not meet our quality standards or if there's a service-related issue, please contact our customer support within 1 hours of receiving the order.

    • We may offer you a full refund or a credit for the value of the affected item(s) depending on the nature of the issue.

    • Refunds will be processed within 7 business days after approval and will be credited back to your original payment method.

  2. Order Delivery Issues:

    • If your order is not delivered within the estimated delivery time, please contact us immediately.

    • We will investigate the issue and, if necessary, offer you a full refund or a credit for the order amount.

    • Refunds for delivery issues will be processed within 8 business days.

  3. Payment Errors:

    • If you notice a payment error, double charge, or other payment-related discrepancies on your order, please reach out to us.

    • We will verify the issue and process a refund if the payment error is confirmed.

    • Refunds for payment errors will be processed within [D] business days.

​

​

How to Request Cancellation or Refund:

To request a cancellation or refund, please follow these steps:

  1. Give us a call at 9634339954

  2. Keep your order ID ready

​

​

Note:

  • We reserve the right to modify or update this policy at any time without prior notice.

  • Refund processing times may vary based on your payment method and financial institution.

If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team at 9634339954.

​

Last updated: 08/13/2023

bottom of page